Refund policy

Return & Refund Policy

Until further notice, any BiBi Food products purchased online at bibifood.com can NOT be returned. That includes any kind of food products and rice. If you received a faulty or damaged item, we will send you a replacement – contact us for return merchandise approval.

Commitment to Quality Packaging

At BiBi Food, we take great pride in ensuring that all products are shipped with the utmost care to prevent any damage during transit. Our packaging standards are designed to safeguard your purchases so that they arrive in perfect condition, ready for you to enjoy.

Photo Proof Requirement for Returns

To streamline our return process and ensure that your request is handled efficiently, we require photographic evidence of the item's condition upon receipt. Please email a clear photo showing the unopened product and, in the case of a fault or damage, the specific issue with the item, to our customer service team at [info@bibifood.com]. Upon receiving the image, our team will review your request and contact you to proceed with the return approval process. It is important to provide this evidence as it helps us to quickly verify the claim and expedite your request.

Note: If BiBi Food does not receive your product within 10 business days from the date the refund number was given, we will not be able to process your refund request